Carnival Panorama

Disabled Facilities

FACILITIES AND SERVICES FOR GUESTS WITH DISABILITIES

At Carnival, we’re dedicated to offering a fun and memorable cruise experience to all our guests. Our team of trained crew members provides attentive service and our ships have a variety of accessible features to ensure our guests with disabilities have a relaxing and enjoyable cruise. We are working on additional modifications to our ships and services to further enhance the guest experience. Look for updates to this page periodically for more details.

While we provide attentive service, we do not provide one-on-one personal care assistance, and all guests must be able to provide such care for themselves (e.g., performing personal tasks such as eating, dressing, toileting, bathing, and getting around the ship). Once on board, our crew will not provide any assistance with such personal tasks.

GENERAL ACCESS

We’ve made substantial modifications to our ships, to help make them easier to navigate. Our ships feature accessible elevators at each elevator bank, equipped with both tactile controls within reach of guests who use wheelchairs and audible signals for guests who are blind or have limited vision.

Accessible routes are available throughout most areas of the ship and signs are posted to assist you in locating these pathways. Accessible tables are available in the dining venues of each ship. In addition to the main dining rooms, each ship offers a variety of accessible dining options within Lido Deck casual dining areas and other restaurant venues. 24-hour room service is also available for all our guests. Pool lifts are available on Carnival Celebration, Carnival Firenze, Carnival Freedom, Carnival Horizon, Carnival Jubilee, Carnival Legend, Carnival Miracle, Carnival Panorama, Carnival Paradise, Carnival Pride, Carnival Radiance, Carnival Sunrise, Carnival Venezia, Carnival Vista, and Mardi Gras, all of which have a 300 pound weight limit.

For each ship, diagrams of accessible routes, accessible staterooms*, and accessible public restrooms are available below. Use our accessible PDF deck plans to locate accessible rooms, while the interactive deck plans allow you to easily get more details about a particular room, including dimensions, when you search by room number.

ACCESSIBLE STATEROOMS

Our ships have specially designed staterooms for guests using wheelchairs, or those who have mobility limitations and could benefit from the features of an accessible stateroom. We request our guests to acknowledge the need for the accessible stateroom by completing this Mobility Questionnaire, or one will be sent to you once the reservation has been secured and you have notified Carnival that you, or the person you are securing the stateroom for, requires the accessibility features of the stateroom.

If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may at any time be moved to a non-accessible stateroom in order to accommodate a guest with a disability.

We have four classifications of staterooms:

• Fully Accessible Cabins (FAC): These staterooms are designed for use by guests with highly limited mobility or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive devices. Fully Accessible Cabins contain accessible elements including turning space, accessible routes throughout the stateroom and an accessible bathroom. Additionally, the bathrooms contain grab bars and shower seats.
• Fully Accessible Cabins – Single Side Approach (FAC-SSA): These staterooms are designed for use by guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive devices. Fully Accessible Cabins – Single Side Approach are a type of FAC that provides an accessible route and clear floor space on only one side of the bed, in staterooms configured to provide only one bed. In a stateroom configured to provide two beds, the clear floor space will be between the beds, with one side of each bed getting an accessible route. Additionally, these staterooms have an accessible bathroom that contains grab bars and shower seats.
• Ambulatory Accessible Cabins (AAC): These staterooms are designed for use by guests with mobility limitations, who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. For example, Ambulatory Accessible Cabins are ideal for guests who only use an assistive device (like a cane or a walker) for traversing longer distances, and who may benefit from certain accessible features like grab bars, to assist with balance. Please keep in mind this type of stateroom has a step going into the bathroom and balcony (if applicable).
• Standard Cabins: These staterooms have an entry doorway measuring approximately 22″ (55.9 cm), an 8″ (20.3 cm) lip into the cabin bathroom, a 4″ (10.2 cm) lip into the shower stall and a 7″ (17.8 cm) lip to the balcony (if applicable). As with all Carnival reservations, staterooms within each category are assigned on a first come, first serve basis. Therefore, it is advisable to reserve an accessible or modified stateroom in advance. If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may at any time be moved to a non-accessible stateroom in order to accommodate a guest with a disability.
• As with all Carnival reservations, staterooms within each category are assigned on a first come, first serve basis. Therefore, it is advisable to reserve an accessible or modified stateroom in advance. If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may at any time be moved to a non-accessible stateroom in order to accommodate a guest with a disability.

PERSONAL MOBILITY DEVICES (WHEELCHAIRS/SCOOTERS/SEGWAYS)

We strongly encourage guests to inform us if they are traveling with wheelchairs/scooters at the time of booking, or as soon as the need is known, to ensure they have a stateroom that best accommodates their needs.

Due to safety considerations, mobility devices cannot be stored in corridors or public areas. In order to purchase a standard stateroom†, mobility devices must be able to fit through its 22″ (55.9 cm) wide entry doorway, and must fold and collapse so when stored, allows for safe exit from the stateroom. Guests who bring scooters that are larger than 21″ (53.34 cm) wide, or travel with multiple scooters in the same stateroom, must purchase a fully accessible stateroom with a wider doorway (32”, 81.3 cm), or rent a smaller scooter appropriately suited for their stateroom. Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom. Scooters that do not fit in the stateroom will not be allowed on board. Should a guest be unable to make alternate arrangements to rent a smaller scooter or travel without it, he/she will be denied boarding and no compensation will be provided.

If bringing a scooter, please bring one that can collapse or fold so that it may be stored in the closet or underneath the vanity area. Once on board, guests may contact their room steward for assistance.

Only mobility devices operated with gel, dry cell, absorbed glass mat, or lithium-ion batteries will be allowed on board. Batteries must be charged in the guest’s stateroom and for this reason, we recommend guests travel with a scooter that has removable batteries.

Guests must drive at a safe speed to ensure their own safety and the safety of others on board. Raised door thresholds are present throughout the ship, which need to be traversed with care. Careful attention must be paid when backing in and out of elevators as they are often in close proximity to the staircase and may be narrow and difficult to navigate.

Mobility devices cannot be left unattended in any venue area unless the guest is temporarily away attending an event and, the device is parked in an area that allows all guests safe exit from the venue. When in public areas, guests must maintain their device clear of any exits or fire doors and ensure it does not obstruct any fire or safety equipment.

Guests bringing a Segway must store it in their stateroom for use at ports of call only.

RENTAL SERVICES

Guests who require the regular use of a wheelchair/scooter or other mobility device are encouraged to bring their own or rent from our preferred vendor, Scootaround, if they are sailing from a U.S. port. Please visit Scootaround’s website Indicates external site which may or may not meet accessibility guidelines. Opens in a new window., or call 1-888-441-7575. Scootaround’s team of trained professionals is able to review the different rental options available based on your accommodations and find the one that best suits your needs. As a preferred vendor, they have unique access to deliver your rented equipment on board Carnival ships in the U.S.

AIRPORT TRANSFER

North America Departures: For transportation from the airport to the cruise port, a hydraulic lift transfer is available for guests with mobility limitations. This service must be requested in advance. Hydraulic lifts have a maximum weight limit of 500 pounds (226 kg), including wheelchair/scooter and guest. Standard airport transfer charges apply; there is no additional cost for the lift. If you require this service, please let us know no later than 14 days prior to sailing. After booking your cruise, you can reserve your hydraulic lift transfer online, by accessing the Manage My Cruise page or by calling the Guest Services Contact Center at 1-800-438-6744 ext. 70025 or 1800-072-670 ext. 70025 if calling from Australia.

Europe Departures: Guests with mobility limitations wishing to purchase airport transfers must be able to take a few steps to board the motorcoach and have a collapsible wheelchair that can be stowed in the bus. If a guest needs accessible airport transfers, they may contact the following companies to make independent arrangements. Note that 30-day advance notice is required.

• Barcelona: +34 606-289-559
• Lisbon (Portugal): +351 917 630 855
• London (Dover): +44 798-988-1258
• Rome (Civitavecchia): +39 064-202-0498

WHEELCHAIR ASSISTANCE

Each terminal has a limited supply of wheelchairs used to transport guests onto and off the ship, so we are unable to loan you our wheelchairs for the duration of the cruise. If you need wheelchair assistance for boarding the ship, please contact one of our representatives once you arrive at the cruise terminal. Assistance will be provided on a first-come, first-served basis. For assistance with debarkation, instructions on where to meet can be found in the Fun Times onboard newsletter distributed on the last evening of your cruise.

Please note, all wheelchairs have a maximum guest weight limit of 325 pounds. For safety reasons, we are unable to provide wheelchair assistance to those who exceed the maximum weight limit and we reserve the right to deny assistance if the weight presents operational or safety concerns.

GOING ASHORE

At certain ports of call, water shuttles are required to transport guests between the ship and shore. Carnival is committed to accommodating its guests with disabilities so they can fully, yet safely, enjoy the ports of call. Whether guests with mobility limitations can board a water shuttle is subject to numerous factors, including weather and tidal conditions, which may affect the transfer from one moving vessel to another. Also, facilities in ports vary and, therefore, certain water shuttles may not be accessible to individuals using wheelchairs, scooters and other mobility devices. While the sea and wind conditions may be acceptable to safely board the water shuttle, fluctuations in the weather may make re-boarding to return to the ship dangerous. The final determination of whether any guest may board a water shuttle is made by the captain. Safety restrictions prohibit crew from carrying individuals on or off water shuttles.

Deaf/Hard of Hearing

For guests who are deaf or hard of hearing a portable room kit is available if requested prior to sailing. It includes a visual-tactile alert system that provides alerts for the door knocking, telephone ringing, alarm clock and smoke detector. A TTY (teletypewriter) is also available which interfaces with the Information Desk which is available 24 hours a day to meet guests stateroom needs.

Blind/Visually Impaired

Braille signage is available onboard Carnival ships, indicating cabin numbers and public rooms names. The only Braille format documents available are the in-cabin directories and room service menus. Large print format is available for the dining room menus, Carnival Fun Times, and shore excursion information. Carnival can also provide an audible format of the Carnival Fun Times. Please contact Guest Services once onboard should you require any of these items.

Service Dogs

Carnival Cruise Lines only permits service/working dogs onboard, a working/service dog is legally defined and is trained to meet the disability related need. Carnival do not allow guests to sail with therapy/companion dogs or service dogs in training. Service dogs must have current vaccinations; these vaccinations are in addition to what governing port officials require. Please know that many of the ports you may visit will only accept annual rabies vaccinations. The three-year rabies vaccination is not recognised in many countries. It is the guest’s responsibility to contact the Department of Agriculture or your Service Dogs Veterinarian to obtain information on the requirements at each port. The failure to have the required vaccinations or documentation may result in your service animal not be able to disembark or quarantine. If you choose to disembark the ship in a visiting port of call, in which your service dog does not have the required documents, or you choose to leave your service dog onboard. You must make arrangements for the care of your dog. The ship’s staff cannot care for the dog, nor can the dog be left in the stateroom unattended. Please carry the original records of vaccinations and any permits required for visiting ports of call with you while traveling. A copy of these permits must be left with the Guest Services desk upon boarding.

Special Dietary Requirements

We don’t all have the luxury of dropping our diets when we go on holidays. If you’ve got an eye on what crosses your plate, we’ve got your back. Carnival’s chefs are specially-trained to prepare food options for a variety of diets — vegetarian, gluten-free, kosher, Indian vegetarian, or food low in carbs, fat, sugar or cholesterol — so you don’t have to let your dietary restrictions restrict you from having a great time. Or from having seconds. There are also helpful hints on our Empire Dining menu.

Age Restrictions On Board

Youth Curfew

• Guests 17 years of age and under who are not accompanied by an adult in their traveling party, 21 years of age or older, must be clear of all public areas by 1:00am.

Drinking Alcoholic Beverages / Tobacco Products

• Guests must be 21 years of age or older to be served alcohol on board. Proper I.D with birth date is required.
• In keeping with U.S. federal law, the age for the sale of tobacco products is 21. This policy is for U.S.-based itineraries/ships only.

Gambling

• Guests under 18 years of age are not permitted in the casino.
• Guests must be 18 years of age or older to play the tables and the slot machines.
• Guests must be 18 years of age to purchase a bingo card and play.
• Guests must be 18 years of age to purchase a Deal or No Deal game show card and play.
• Guests must be 18 years of age to purchase Scratch cards.

Serenity Adult-Only Retreat™

• Guests must be 21 years of age or older to be in the “Serenity” adults-only area.

Spa Carnival® and Cloud 9 Spa™

• Fitness Center and Studio: Guests must be at least 18 years of age to use the fitness facilities on their own. Minor guests (12-17 years of age) may use the facilities provided they are accompanied by a parent or guardian (subject to restrictions posted outside the Fitness Center).
• Salon: Salon services (hair, nail and facial services) are available to guests of all ages.
• Spa Facilities: Guests must be at least 18 years of age to receive treatments or utilize spa facilities, including the sauna and steam rooms (within the locker rooms) as well as use of the Thermal Suite and Thalassotherapy Pool at the Cloud 9 Spas.
• ZSPA: Teens (13-17 years of age) must be accompanied by an adult when they book treatments on board. Parents or a guardian must complete and sign the spa’s consultation form acknowledging their consent before services are rendered.

Lounges, Shows and the Dance Club

• Guests under the age of 18 should be accompanied by an adult in all public areas of the ship.
• Guests under the age of 18 must vacate the dance club by 10:00pm.
• Guests under the age of 18 may not attend late night Punchliner Comedy Club shows which may be “R” rated.

Pools, waterslides, whirlpools, Carnival WaterWorks™ and Splash Park

• To read about water sports policies, click here.

Shore Excursions

• Guests under 18 years of age must be accompanied by an adult (18 years or older) to participate in shore excursions. Some excursions require a minimum age to participate and will be noted accordingly.

Getting Off the Ship in Port

• Minor children 16 years of age and older may debark the ship in port without a parent or guardian. If the parent or guardian wishes to raise this age limit, they must contact the onboard Security department.
• Minor children under 16 years of age must be accompanied by an adult (18 years or older) within the same travel group in order to debark the ship in port.

Dress Code

Cruisers love the fact they “only have to unpack once”. And while your destination, itinerary and personal style will dictate which outfits you bring, we want to share our guidelines and suggestions. A Carnival ship has it all, from fine dining to casinos and shows to sunbathing, so here are some tips on how to dress to play or party.

Daytime: Casual and Comfortable

• Casual attire is the order of the day when the sun is up, which can include:
• Shorts, capris, khakis and jeans
• T-shirts, polo shirts, blouses and tops
• Summer dresses
• Exercise and athletic gear, lightweight sweater, pull-over or jacket
• Bathing suit, cover-up, hat or visor
• Comfortable rubber-sole flat shoes, sneakers, water shoes or non-slip boat shoes with traction

Please note: Select activities and shore excursions may require closed-toe shoes. Footwear with wheels is prohibited on board our ships.

As we head into the evening, the dress code takes on multiple definitions, depending on your plans, the venue or the event.

Most nights, the dress code in the main dining room(s) for everyone is Cruise Casual:

• Men and boys: sports slacks, khakis, jeans, tailored dress shorts and collared dress, casual or polo shirts
• Women and girls: summer dresses, casual skirts, pants, capris, dress shorts, jeans, blouses and tops
• Kids: Take a cue from the adult dress code, but at a kid-level
• Not permitted: cut-off jeans, men’s sleeveless shirts, t-shirts, gym or basketball shorts, exercise and athletic gear, baseball hats, flip-flops and bathing suit attire
• For itineraries 6 days or longer, bring your legwarmers, shoulder pads and neon-colored outfits for the ‘80s Rock-N-Glow Deck Party and a white outfit for our epic White Night Party.

On certain special nights, our main dining rooms celebrate our Cruise Elegant festivities and we invite guests to enjoy a special night out in a sharp and chic way.

• 5 days or shorter cruises will have one Cruise Elegant evening
• 6 days or longer cruises will have two Cruise Elegant evenings

On longer cruises, the first Cruise Elegant evening is scheduled for the second or third evening of the cruise. Depending on itinerary, the next Cruise Elegant evening is the second or third evening prior to the end of the cruise.

Cruise Elegant attire can include:

• Men and boys: dress slacks, dress shirts, and sport coats (suggested); some men may even choose to wear a suit and tie or tuxedo
• Women and girls: dresses (party or cocktail), pantsuits, elegant skirts and blouses; some women may also wear evening gowns
• Kids: Take a cue from the adult dress code, and think school dance or nice party clothes
• Not permitted: jeans, men’s sleeveless shirts, shorts, t-shirts, sportswear, exercise and athletic wear, shorts, baseball hats, flip-flops and bathing suit attire

A good rule of thumb is to dress for a special occasion.

The Steakhouse and Rudi’s Seagrill dress requirements follow the dress code specified for the main dining room(s).

The Lido Restaurant is open daily for breakfast, lunch and dinner and has a more relaxed dress code than the main dining room(s); however, please respect that the Lido Restaurant is not the pool area. Shirts, bathing suit cover-ups and footwear should be worn at all times. Please dry off completely as wet floors are a safety hazard.

Casinos, bars, retail shops, lounges and theaters are frequented by guests who dress according to daytime to nighttime standards. Basic rules still apply no matter the time of day – no swimsuits, wet clothes, or bare feet.

Please Note:

• All guests are expected to ensure their clothing and accessories are respectful to fellow guests and reflect our family friendly atmosphere. Specifically, items worn during the cruise should not contain any message that may be considered offensive or contain nudity, profanity, sexual innuendos/suggestions. In addition, clothing and accessories should not promote negative ethnic or racial commentary, hatred, or threats of violence in any form.
• In some ports of call, it is against the law for anyone, including children, to wear army-style camouflage clothing or carry items made with camouflage material. Ports include (but not limited to) The Bahamas, Barbados, Dominica, Grenada, Jamaica and St.Lucia. Before traveling, please check local laws of each port to ensure compliance with regulations.

Carnival Journeys and Holidays

• Carnival Journeys cruises feature a Throwback Sea Day in which we go back in time to relive the ‘80s during the day and the true elegance of formal evening and the original Captain’s Celebration at night. Guidelines for elegant evening apply, and formal gowns and suits/tuxedos are encouraged.
• Carnival knows how to celebrate! Feel free to bring a special outfit for our “Ugly Sweater Contest” in December, “Frightfully Fun” Halloween cruises, or to show your team spirit when there are big sporting events. Please note that costumes with full masks are prohibited, but half masks are allowed.

Medical Information

Medical Staffing and Equipment

In order to maintain a safe and comfortable environment for our guests, our medical centres meet or exceed the standards established by the Cruise Lines International Association (CLIA) and the American College of Emergency Physicians (ACEP).

Our medical centres are staffed by qualified physicians and nurses who are committed to providing the highest quality of shipboard medical care. Medical staffing is correlated to the size of the ship and varies from one physician and three nurses to as many as two physicians and five nurses.

Ship’s physicians meet or exceed the credentialing guidelines established by the cruise ship medicine section of the American College of Emergency Physicians (ACEP). In addition, doctors must demonstrate competent skill levels and hold current certification in basic and advanced cardiac life support and cardiac care, have experience in general medicine or general practice including emergency or critical care, and have one to three years clinical experience and minor surgical skills, and board or similar international certification is preferred. The doctors on board are independent contractors.

Shipboard medical facilities are set up to provide reasonable emergency medical care for guests and crew. In cases of extreme emergency where more comprehensive facilities are required, patients are referred to shore side facilities.

In addition to standard lifesaving equipment such as defibrillators and external pacemakers, our medical centres carry some of the latest in medical technology including thrombolytic therapy, electrocardiograph machines, lab equipment, pulse oximetry and x-ray machines on many of our ships.

Medical Emergencies

When a medical emergency arises on board, the ship’s Physician shall make the decision that an air evacuation/emergency disembarkation is warranted.

The Captain is notified immediately in order to confer with the physician about any need to change the course or speed of the ship or to communicate with the appropriate rescue agency (i.e., United States Coast Guard).

Depending on the location of the ship and the condition of the patient, a decision will be made about the best and safest way to disembark the patient – that can be diverting the ship and transferring the patient to a shore side medical facility, or via helicopter or via rapid boat.

We do not have helipads on the Carnival Cruise Line fleet.

Packing Tips

To help you plan, on cruises of 3-5 days, please limit your luggage to a maximum of one bag, per person. On cruises of 6 days or longer, no more than two bags, per person. Each checked bag and carry-on bag should not weigh more than 50 pounds and, when lying flat, bags must not exceed 16 inches high, by 24 inches wide (the length of the bag is not a factor). For security screening purposes, all luggage should be unlocked. Oversized luggage and locked luggage may cause delivery delays.

You must personally carry-on any boarding documentation (passports, visas, I.D), valuables, medications and items which require special handling or that you need access to while your checked luggage is being delivered. And don’t forget your personal toiletries (travel size or standard container size).

There are a number of must-pack items that we recommend every cruiser consider when preparing for a Carnival cruise. Before you get started, check out our What to Wear section and research the weather forecast for the ports you’ll be visiting to determine exactly what you will need to bring. In addition, here are some other recommended items:

• Collapsible daypack or bag
• Sunglasses
• Rain jacket or poncho and/or small umbrella
• Sunscreen and insect repellent
• Translation and guide books
• Books and magazines
• Binoculars (to see the beautiful wildlife in Alaska)
• Phone chargers
• Camera

Checked baggage service is only available until 2 hours before the ship’s published sailing time (printed in the cruise documents). Guests arriving after this time will be responsible for taking their own bags on board.

What Not to Pack

In order to maintain a safe and secure environment, Carnival prohibits certain items on board, such as weapons, candles, irons, alcohol, or other dangerous goods. Carnival conducts security safety scanning of all luggage and if prohibited items are found, they will be removed and disposed of and no compensation will be given. Please review our list of Prohibited Items before shutting your suitcase.

Wi-Fi

To keep you connected while at sea, all ships provide satellite internet access from bow-to-stern.

What kind of plans do you have?

Social Wi-Fi Plan:

• This plan provides access to the most popular social websites and apps like Facebook, Instagram, WhatsApp, Snapchat, TikTok, Pinterest, X, Reddit, LinkedIn, and major airline sites.
• It excludes access to most other websites, email, video, and music streaming services (e.g., Spotify, Netflix, Hulu), cellular-network-dependent Wi-Fi calling and FaceTime services.

Pricing: *
Pre-cruise: $18.70 USD per day
Onboard: $22.00 USD per day

Value Wi-Fi Plan:

• Access all sites included in the Social plan with a faster connection speed. Ideal for travelers who want to stay in touch via social media, manage emails, browse, and stay updated on news, sports, and weather.
• It doesn’t support video streaming or cellular-network-dependent Wi-Fi calling.

Pricing:
*Pre-cruise: $22.10 USD per day
Onboard: $26.00 USD per day

Premium Wi-Fi Plan:

• Experience superior internet performance. This plan offers access to all sites from the Social and Value Plans at speeds up to three times faster. You can stream movies, video chat, monitor your home and browse the web seamlessly, including apps like Netflix, Hulu, Spotify, FaceTime, Zoom, and Ring where coverage allows.
• Cellular-network-dependent Wi-Fi calling is not supported.
• Premium Multi-Device Wi-Fi Plan: Experience our fastest possible connection across up to 4 devices. This plan can only be purchased online prior to sailing for $84.00 USD per day and is not available onboard. The plan can be shared among guests in additional staterooms, not to exceed 4 devices.

Pricing: *
Pre-cruise: $23.80 USD per day

Onboard: $28.00 USD per day

*Pricing is based on cruise-long plans and are subject to change without prior notice.
Guests can upgrade from one plan to another and use multiple devices, per plan, including their smart phone or laptop, but only one device can be used at a time.

How to purchase a plan?

Pre-cruise: Pre-purchase internet plans at a discounted rate online via the ‘Manage My Booking’ tab on carnival.com or send as a gift to family and friends through The Fun Shops™. Guests must purchase a plan that covers the entire duration of their cruise. Plans may be pre-purchased online up to 11:59pm ET, the day before embarkation. Daily plans are available for purchase on board.

On Board: Turn on your device’s Wi-Fi feature and access the Wi-Fi settings to receive instructions on how to purchase our plans.

What restrictions are there?

• Please note that as our services are carried via satellite, there are a few limitations compared to your home network.
• Sites blocked under the Carnival Fair Use Policy (adult content, violent content, etc.) will remain inaccessible under any plan or plan upgrade.
• All plans support for usage on one device at a time.
• Netflix and Hulu are supported, with individual subscriptions required.
• iMessage is included in all plans.
• FaceTime is available with both the Value and Premium plans.
• Satellite internet speed may vary depending on location and time of day.
• VPN connections are not supported. Discuss your VPN limitations with your company’s IT department if you are planning to work while sailing. We are not able to change your settings on board
• Pricing for plans purchased pre-cruise vary from plans purchased at time of sailing.
• There will be no refund after plan is activated on board.

What are some tips to improve the experience?

• Once on board, turn on airplane mode and connect to Carnival Wi-Fi. By using airplane mode in settings, you avoid roaming fees charged by your carrier
• To benefit from faster speeds, turn off background app data services and updates
• Get the most from your cruise internet time and your trip — make sure you are powered up and prepared before you board the ship. Here are a few things you want to remember to pack for your cruise:
• Wi-Fi enabled laptop and mobile devices
• Power supply for each of the devices you are bringing with you
• Data cables to transfer pictures
• Headphones

Alcohol Policy and Drinks Packages

Drinking Alcohol On Board

The minimum age for the purchase and/or consumption of alcoholic beverages in the bars, lounges and gift shops is 21 years of age. Carnival reserves the right to request ID prior to the purchase of alcohol and refuse the sale of alcohol to anyone.

Bringing Liquor and Beverages On Board – Embarkation

Guests are prohibited from bringing water, sodas and other non-alcoholic beverages that are packaged in glass or plastic bottles.

On embarkation day, a small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, energy drinks, juice, and milk), packaged in cans or cartons, may be brought on board and must be in the guest’s carry-on luggage. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12-ounces/354-ml each or less, per person.

Guests are prohibited from bringing alcoholic beverages on board with the following exception – at the beginning of the cruise during embarkation day only, guests (21 years of age and older) may bring one 750-ml bottle of sealed/unopened wine or champagne, per person, in their carry-on luggage.* Outside this exception, all liquor, beer, other forms of alcoholic and non-alcoholic beverages are strictly prohibited in both carry-on and checked luggage and such items will be confiscated and discarded and no compensation will be provided. Guests sailing with us on back-to-back cruises are entitled to bring the same quantity as stated in this policy, per cruise. The additional quantities will be stored for safekeeping at the start of the first cruise and will be given to the guest as each following cruise begins.

* Port, Vermouth, Sherry and other fortified wines, over 15% alcohol by volume (ABV), cannot be brought on board.

Corkage Fee

Should guests wish to consume their wine or champagne in the main dining room, specialty restaurant or bar, a $15.00 USD corkage fee, per 750-ml bottle, will be charged. A corkage fee is a charge that is assessed, at time of service, for every bottle that is served and not bought on the premises.

Bottled Water

For convenience, guests can purchase bottled water prior to the cruise and it will be delivered to the stateroom on embarkation day. Bottled water may also be purchased on board by contacting room service. Once on board, the purchase is non-refundable and guests may take home any unopened bottles.

To ensure we have an ample supply, please visit The Fun Shops™ at www.carnival.com/funshops to place your order before your cruise.

• $17.64 USD (includes 18% delivery fee) for a 12-pack of bottled water (16.9-ounce bottle/500-ml bottle)
• $5.31 USD (includes 18% delivery fee) for 1 large, bottled water (50.72-ounce bottle/1.5-liter bottle)
• $29.44 USD (includes 18% delivery fee) for 8-pack of bottled water (50.72-ounce bottle/1.5-liter bottle)

Distilled Water for CPAP Machines

Carnival carries distilled water for CPAP machines which can be purchased either pre-cruise or once on board. Guests can purchase pre-cruise online at www.carnival.com/in-room-food-beverages or by contacting our Fun Shops department at 800-522-7648, Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm ET. For purchase on board, please contact room service. Should you wish to bring your own distilled water with you, it must be hand carried along with your CPAP machine.

Coolers

Guests are prohibited from bringing large coolers since screening and movement of large coolers through embarkation is an impediment to the boarding and security process. However, for the purpose of carrying small quantities of non-alcoholic beverages and/or medications small, personal-sized coolers, no larger than 12” x 12” x 12” are permitted as carry-on luggage.

Purchasing Liquor Pre-Cruise through The Fun Shops

All products sold containing alcohol have a limit of two products per stateroom. On 7 day and longer cruises, there is a limit of one bottle of hard liquor per stateroom and on shorter cruises, pre-cruise purchases are limited to wine, champagne and beer (no hard liquor). A ‘pack’ or ‘package’ is considered one product.

Alcohol purchased pre-cruise through The Fun Shops for on board consumption is designed for in-stateroom entertainment only. Guests cannot take items with them to public areas. Only wine or champagne that is ordered through The Fun Shops can be served in the dining room or Steakhouse. If the item is not consumed on board during the cruise, the guest may take it home provided the bottle has not been opened.

Our CHEERS! Beverage Program must be purchased for each adult (21 years of age or older) assigned to the same stateroom.

Purchasing Liquor at Ports of Call and On Board at The Fun Shops

All alcohol purchased ashore or in The Fun Shops will be stored for safekeeping until the end of the voyage. Items are to be collected in a designated lounge on debarkation morning. Liquor may be subject to Customs duty if it exceeds allowable amount.

While in port, a small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, juice) packaged in cans or cartons may be brought on board. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12-ounces/354-ml each or less per person.

Smoking Policy

Carnival Cruise Line is dedicated to the safety of all guests and crew. We want all our guests to have a safe, fun and memorable vacation.

Smoking is a fire and safety hazard on a ship. Consequently, it is strictly limited to specific exterior deck areas and in the casino when seated and playing. All guests are expected to adhere to the following safety guidelines:

• All staterooms and suite accommodations, including outside balconies, are NON-SMOKING. This policy applies to all forms of smoking, including but not limited to cigarettes, cigars, pipes, vaporisers, electronic cigarettes and marijuana.
• Carnival recognises that some state and local governments in the U.S., and in the destinations we visit, might allow marijuana use. However, Carnival Cruise Line follows U.S. federal law, which strictly prohibits possession and use of recreational/medicinal marijuana and other illegal controlled substances.
• Any violation of this policy will result in a $500 charge, per violation, posted on the guest’s Sail & Sign® account and may also result in the disembarkation of all guests in the stateroom.

Guests who are disembarked for violating our policy will be responsible for all financial charges and expenses to return home, and no refund of their unused cruise fare will be provided. Additionally, they may be prohibited from sailing with Carnival Cruise Line in the future.

Our smoking policy is included in Carnival’s Cruise Ticket Contract.Follow the link for ship specific smoking areas.

In keeping with U.S. federal law, the minimum age to purchase tobacco products is 21. This policy is for U.S.-based itineraries/ships only.

Frequently Asked Questions

What happens if a guest is caught smoking in a stateroom or balcony?

They will be assessed a $500 charge, per violation, on their Sail & Sign® account. Information on this charge is included in Section 8 of Carnival’s Cruise Ticket Contract. The assessment of this charge does not allow a guest to continue smoking in his/her stateroom. If a guest is found to be in violation of our smoking policy, all guests in the stateroom may be disembarked from the vessel and risk not being allowed to sail on Carnival in the future. Guests will be responsible for all financial charges and expenses to return home, and no refund of unused cruise fare will be provided.

What should guests do if they smell tobacco in areas where smoking is not allowed, or marijuana in any area?

Guests who are concerned about other guests violating our smoking policy should contact our onboard Guest Services team, so we can address the situation. This will help avoid uncomfortable situations between guests.

What if a guest has a letter from a doctor saying that they are allowed to use marijuana for medicinal and/or therapeutic purposes? Why is that prohibited?

Marijuana on our ships is not allowed. Guests will need to consult with their physician for other suitable alternatives.

KultureCity® “Sensory Certified”

Carnival has become the first cruise line to be certified “sensory inclusive” by KultureCity®, a leading nonprofit dedicated to accessibility and inclusion for individuals with sensory and invisible disabilities. This program is featured fleet wide including our ships sailing from Australia.

All of Carnival’s guest-facing crew aboard these ships have been trained to understand and help a guest with a sensory/cognitive need. The Guest Services and Youth Staff are ready to assist adults, youth and children with sensory-related questions or issues relating to conditions such as Autism, ADHD, Down Syndrome, PTSD, etc. KultureCity Sensory Bags can be checked out for the duration of the cruise (on a complimentary and first-come, first-served basis) by visiting Guest Services or one of our Youth programs. Each bag contains items to help calm, relax and manage sensory overload, and include comfortable noise-cancelling headphones, fidget tools, a visual feeling thermometer and a KultureCity VIP lanyard, to help the staff easily identify a guest.

These measures have been proven to be helpful to guests in a variety of venues, including stadiums, arenas and amusement parks and now Carnival ships!

If a guest with a sensory or cognitive need is cruising, the family should meet with Guest Services once they are on board to discuss any special accommodations, including a private safety briefing.

Youth staff have different resources on-hand to help soothe, calm and entertain children participating in our youth programs: such as weighted vests, conversation cards, sensory games and other aids.

Carnival Cruise Line and KultureCity share a heartfelt commitment to acceptance and inclusivity. Working together, all guests can be the truest versions of themselves on board a Carnival cruise ship.

If you’d like to learn more about KultureCity, please visit www.KultureCity.org.

Q&A’s

Q: Is there a cost for the Sensory Bag?
A: There is no cost for the bag but if the bag is not returned with all components at the end of the cruise, guests will be charged a replacement fee of $50 USD on their Sail & Sign account.

Q: Is there an age restriction for participating guests?
A: No.

Q: What happens if the items/bags are not returned?
A: If the bag is not returned with all components to either Guest Services or our Youth Programs, guests will be charged a replacement fee of US$50 on their Sail & Sign account.

Q: How will the Sensory Bag Items be sanitized?
A: The bags will be sanitized after each cruise using approved cleaning agents.

Q: Will guests be able to purchase the bag on board?
A: No. Guests will be referred to the KultureCity website – www.kulturecity.org