PRIVACY NOTICE & COOKIES POLICY
At The Travel Village Group our motto has always been “where customer care comes first”, which is why we believe in being open and up front with you. New European laws came into effect on 25 May 2018 which affected the way your data is stored and used, not just by us, but by everyone. It’s important to us that you know about our privacy promise, which explains how we manage your information and who we share it with.
The Travel Village Group does not sell, trade or otherwise transfer to outside parties any personally identifiable information for marketing purposes.
YOUR HOLIDAY MATTERS
Your holiday matters as much to us as it does to you; so we have to collect and keep a little data about you, like your name, email address, payment details and passport information. We also have to share your data with our trusted partners, like cruise lines, airlines, tour companies and ground handlers to make sure your journey runs smoothly. Some of this information will also be shared with border control and airport security. This is to help them keep you and your fellow travellers safe.
At Enquiry and/or Booking Stage we are required to ask for the following API information from you and any third party travelling companions:
- Full name
- Date of Birth & Gender
- Marital Status
- Passport Information
- Medical Information & Special Requirements
- Travel Insurance Information
- Next of Kin
WHAT WE DO WITH THE INFORMATION WE GATHER
We use the contact details you share with us to let you know if there are changes to your flights, cruise itinerary or other things happen that might affect your travel plans, like hotel improvement works. We also require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services
- Use your information to process any service you wish us to manage
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
PROVIDING YOUR PERSONAL DATA TO OTHERS
The personal information that we collect when you use our site, or when you provide your personal details (and those travelling with you) to engage with our services, is confidential. We may disclose your personal information as and when appropriate to our service providers and/or business partners in the following circumstances:
- To facilitate an enquiry
- Organise and manage a booking
- Process Entry Visas for certain countries, as and when appropriate
- Process and manage a complaint directed at our service providers and/or business partners
INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA
Keeping information about you secure is very important to us so we store and process your personal information in accordance with the high standards required under data protection legislation. From time to time and for operational reasons the personal information we collect from you may be transferred to and stored in countries outside of the European Economic Area (“EEA”). Your information may also be processed by some of our service providers which operate outside the EEA. Different countries have different data protection and security laws and some of these do not offer the same level of protection as you enjoy under UK data protection legislation. However, when we appoint our service providers to help us provide products and services to you (which may include some based in the USA), we take care to ensure that they have appropriate security measures in place.
RETAINING AND DELETING PERSONAL DATA
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. However, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. Even if we delete your personal information it may persist on back-up or archival media for legal, tax or regulatory purposes.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small text file which asks permission to be downloaded on your personal computer, mobile or other device when you visit a website. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
THIRD PARTY COOKIES
These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.
For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.
When someone visits our websites, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
LIVE CHAT SUPPORT
We use live chat software on our website, this is provided by Click4Assistance, a 3rd party UK based software company. Information regarding how the data is processed and stored can be viewed here.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at [email protected].
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You can review your preferences at any time and if the information we have is wrong, let us know and we’ll correct it.
Plus, we’ll always get your permission before we use your data for marketing.
Your privacy is of huge importance to us. All emails or other forms of communication directly from us to you will include clear instructions on how to unsubscribe. Plus, if you don’t want to be contacted by us anymore you can email us at op[email protected] with the header “Unsubscribe”.
If the information we hold on you is wrong, you can email us at [email protected], let us know what needs updating and we will correct it.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
ACCESS TO YOUR PERSONAL INFORMATION
Under GDPR, you are entitled to access the personal information that we hold. Email your request to [email protected].
Alternatively please write to us at the following address:
The Travel Village Group, 298 Highfield Road, Blackpool, Lancashire. FY4 3JU.
If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
If you wish to submit a GDPR information request, please enter your email address below.
Once we have verified your email address, we will send you all of the information this website has on record for you.
You can then choose to amend or delete your information by following the instructions provided.
CHANGES TO THIS PRIVACY NOTICE
We keep our privacy notice under regular review and we may update this policy from time to time. You should check this page from time to time to ensure that you are happy with any changes. This privacy notice was last updated on 15 May 2018.