Seabourn Pursuit

Disabled Facilities

Seabourn is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. It is for this reason that Seabourn is honoured to be a part of Carnival Corp., which received the Society For Accessible Travel & Hospitality’s (SATH) “Access to Freedom” award. This award is the highest honour in the travel industry that SATH presents to recognise individuals or organisations that have made the greatest strides in advancing opportunities for persons with disabilities, and for promoting the awareness of, and access for, travellers with disabilities.

The Importance of Planning Ahead

Seabourn does not discriminate against individuals on the basis of disability. We seek, to the extent feasible, to accommodate guests with disabilities. However, some needs require adequate time to prepare for a guest’s arrival. It is recommended that guests make every effort to contact Guest Accessibility and to submit a Special Requirements Information form (SRI) well in advance of the departure of their cruise and/or cruise tour. We recommend submitting an SRI upon booking or a minimum of 45 days prior to departure.

Guests who are unable to care for their basic needs (e.g. dressing, eating, and attending safety drills) MUST have a capable traveling companion. The medical staff on board is not available for daily care unless an individual is hospitalised in the ship’s Medical Centre. In limited situations (either on board or ashore), we may find it necessary to ask the individual to make alternative travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services.

Service Animals

Seabourn only permits service animals on board, defined as those animals that are individually trained to provide assistance to an individual with a disability. We do not permit our guests to bring pets, therapy/companion animals, and other animals that do not meet the definition of service animals. If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact Guest Accessibility.

Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off of the ship. Please be sure you understand the requirements for a service animal to disembark in each port of call. The best places to obtain specific information on required documentation and immunisations for your service animal are the U.S. Department of Agriculture’s website, local customs offices in the specific ports, and from your service animal’s veterinarian. All documentation and immunisation requirements are established by government authorities and not by Seabourn. Should you need assistance in locating this information, please contact Guest Accessibility.

To board the ship, your service animal must have current vaccinations. Records confirming the vaccination status should be provided to Guest Accessibility prior to your departure. We also recommend that you carry the immunisation records with you in case they are required at any port of call. If you do not have the proper documentation and proof of vaccinations for your service animal required at a port of call, or if there are local quarantine requirements, your service animal will be denied the right to leave the ship. If your service animal is denied the right to leave the ship in a specific port of call, the staff and crew will work with you to determine what actions may be possible to allow you to visit the port without your service animal. Please note that in your absence, you will need to provide for the care and supervision of your service animal. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your suite at any time.

The Australian quarantine authorities have changed their approach regarding service dogs on-board cruise ships. Unfortunately, their new approach makes it practically impossible for us to accept service animals on domestic or roundtrip cruises from Australia. The Department of Agriculture now considers these cruises to be akin to an international voyage and therefore under ‘biosecurity control’. As a company, we are incredibly disappointed with the Department’s new approach, and we have written to the Federal Minister to ask for a return to their previous way of doing things. At this time guests will not be able to travel with service animals on voyages that end in Australia or call upon a port in Australia after visiting a foreign country. Guests sailing on voyages that begin in Australia will be able to sail with their service animal provided the voyage does not return to Australia after visiting a foreign port. Should you have further questions please contact Guest Accessibility via email at [email protected]

Special Dietary Requirements

Guests with special dietary needs are asked to notify Seabourn at the time of booking or at the latest, six weeks before sailing. We also encourage you to take advantage of My Seabourn, where you may personalise your Seabourn cruise experience, select your dining preferences, and manage your reservations and Seabourn Club information.

Every effort will be made to comply with special dietary requests.

Food Allergies

For guests with life-threatening food allergies, we ask that guests provide detailed information to our Guest Accessibility Department by completing a Special Requirements Information form (SRI). Guests should indicate on this form which foods may potentially cause a severe reaction.For guests with food intolerances or allergies that are not life-threatening, please contact our Reservations Department.

Guests with a variety of severe food allergies sail with Seabourn regularly. Our galley staff on board is accustomed to and experienced in dealing with these types of needs. The galley itself has many different areas of food preparation, which can help reduce the possibility of cross-contamination. It is important to note, however, that meals are prepared in open galleys on board the ships, thus there is always the possibility of some cross-contamination. As such, Seabourn cannot guarantee that a guest will not come in contact with those items. Although Guest Accessibility will provide the ship with an advance notice of all food allergies detailed on an SRI submitted to them, it is recommended that guests also contact the Maitre d’ upon boarding to review the details of these special dietary needs.

Age Restrictions

Guests must be aged 21 years or over to drink alcohol and aged 18 years or over to gamble onboard the ship and Seabourn reserves the right to request proof of age; parents and guardians are obligated to ensure compliance.

Children aged 6 months or less at the commencement of the Package will be refused permission to board the ship and Seabourn shall have no liability whatsoever for any consequences of such refusal.

Dress Code

Attire During the Day

• During the daytime, casual, resort-style attire, including shorts and jeans, is welcome in all lounges and dining venues. Swimsuits, brief shorts, cover-ups and exercise attire should be reserved for poolside, on deck or in the spa and fitness centre.

In the evening (after 6pm) there are two different dress codes:

Elegant Casual

• Men: Slacks with a collared dress shirt or sweater; Jacket Optional. Ladies: Slacks / skirt, blouse, pant suit or dress. This is the dress standard for all dining venues
• Jeans are welcome in all dining venues during the day, but not appropriate in The Restaurant after 6pm.

Formal

• In the Restaurant, Men: Tuxedo, suit or slacks and jacket required. Ladies: evening gown or other formal apparel. Dress in other dining venues is Elegant Casual.
• Jeans are welcome in all dining venues during the day, but not appropriate in the Restaurant after 6pm.

The itinerary in the preliminary document booklet will inform you of the number of Formal evenings to expect during your voyage. As a rule of thumb, Formal evenings are scheduled as follows:

• Cruises up to 13 days: One Formal evening
• Cruises of 14 to 20 days: Two Formal evenings
• Cruises of 21 or more days: Three Formal evenings

(Note: Extended Explorations, Holiday voyages and crossings may be scheduled differently.)

Attire Ashore

Packing clothing that can be layered is the best way to plan for cruising in virtually any climate. For tropical cruises, bring light, loose-fitting garments that can be paired with a lightweight jacket or sweater. For cooler climates, pack extra layers of warmer garments such as a light top coat and some sweaters. When dressing to go ashore, it is helpful to be aware of the customs of the countries you are visiting. In some ports men and women should not wear shorts. Many cultures prefer that women wear dresses or skirts when visiting shrines, churches, mosques and temples.

Smoking Policy

For the comfort of all guests, most public areas on board, as well as guest suites are smoke-free.

Cigarette smoking is permitted in the following areas:

ON ALL SEABOURN SHIPS:

Smoking of electronic cigarettes is permitted in guest suites. Smoking of water-pipes, glass-pipes or other smoking devices is not permitted on board. Smoking is not permitted on open decks during fuel bunkering operations in port.

Inside smoking of cigarettes is not permitted.

Outside smoking of cigarettes is permitted in designated areas of Seabourn Odyssey, Seabourn Sojourn, Seabourn Quest, Seabourn Encore and Seabourn Ovation:

• On the starboard half of the Sky Bar on Deck 9 including the bar stools on Seabourn Odyssey, Seabourn Sojourn and Seabourn Quest. On the starboard half of the Sky Bar on Deck 10 including the bar stools on Seabourn Encore and Seabourn Ovation .
• On the starboard half of the open terrace aft of The Club on Deck 5.
• Smoking of cigarettes, pipes and cigars is permitted on the starboard half of the open terrace aft of Seabourn Square on Deck 7. This is the only area on board where pipe and cigar smoking is permitted.

Guests are asked to refrain from smoking anywhere inside the ship, including in guest suites, on verandas and balconies. If you have any doubts about any area, please consult your onboard staff.

Smoking of electronic cigarettes is permitted in guest suites, as well as other designated smoking areas.

Any guest who smokes inside staterooms or on adjoining verandas in violation of our policy will be charged a US$250 cleaning fee per day of violation

Wifi and Internet Access

Seabourn ships offer guests access to the internet by means of transmission between satellites orbiting approximately 20,000 miles above the earth and our mobile shipboard system. While this technology enables mid-ocean access in virtually every part of the world, satellite service is frequently noticeably slower and slightly less reliable than land-based methods of access due to the motion of the ship and limitations of bandwidth. There are two main reasons for this:

• The available bandwidth from satellite transmission is much lower than is available from most shoreside systems served by stationary cables with much greater bandwidth capacity.
• In addition, a shipboard system is typically serving a greater number of users simultaneously than most shoreside networks. Many shoreside users use wireless cell phone systems for internet access, further reducing demand on hardwired systems. Each user’s data transmission occupies a portion of the available bandwidth. More users means slower service.

For these reasons, we ask that guests not use internet service for high volume uses such as gaming, file sharing or streaming video content. The internet service on board is generally quite adequate for all guests’ usage when web browsing and sending or retrieving email.

Guests can access the internet either at terminals located in Seabourn Square, or wirelessly using their own wireless-enabled devices in most locations on board, including in guest suites, lounges and most areas on open decks.

Internet access on board is subject to a nominal service charge based on usage. This nominal charge serves to limit usage to some extent and thus improve the performance for all our guests. Guests simply register at the Seabourn Square terminals to set up an account, which is charged to the guest’s shipboard account. The basic charge is 40 cents ($.40 USD) per minute. Several different advance purchase plans are available on board at lower rates, to accommodate individual needs. Time purchased as a plan may be used at any time during the cruise, either at the terminals or wirelessly.