Special Mobility Needs

If you are physically challenged or your mobility is impaired, at the time of booking we kindly request that you provide us with full and detailed information in connection to your disability. If we believe there might be a safety issue for you or for your traveling companion, Celestyal Cruises reserves the right to advise that the guest with health or mobility problems must have the assistance of a person who will be responsible for and take charge of all of this guest’s needs and requirements. If you or your travelling companion requires personal, individual care or supervision, this must be organized by you or your traveling companion at your cost. No Celestyal Cruises ship or staff or crew member can provide specific care or supervision to anyone, nor can we provide any form of medical care for a physical or psychiatric condition.

We have a limited number of staterooms suitable for people with disabilities or whose mobility is impaired, and not all areas of our ships are accessible to these guests or equipped for them. Guests travelling with a wheelchair should be aware that they may not be allowed to disembark in the ports when tender service is in use, for their own safety. Given these restrictions, bookings for such guests are dependent upon the availability of suitable on-board lodging. If Celestyal Cruises deems it necessary, the assistance of a fully able person capable of catering to the guest for the duration of the selected cruise may be requested to escort the guest with mobility restrictions. All costs are to be supported by the guest. Guests in wheelchairs must bring their own wheelchairs, of normal size. Celestyal Cruises only carries wheelchairs for emergencies on its vessels.

Dietary Requirements

Please let us know if you have any specific dietary requirements and we will do our best to help. Vegan, vegetarian and gluten-free diets are accommodated.

Please let your travel agent know or contact our Passenger Services Department at [email protected] so that our catering team can be advised in advance.

If this is not possible, please inform your ship’s assistant Maitre D’ of any requests when you embark. Halal meals are available free of charge. Kosher meals are available upon request at an extra charge and not later than 30 days before your cruise departs.

Celestyal dining services are offered on open seating basis. However, it may be required to have two dining seatings, an early and a main one, even at short notice.

Smoking Policy

Smoking is prohibited in all of the ship’s interior spaces, including your stateroom; designated smoking areas are available on the open decks – please follow and adhere to the relevant signage; do not throw cigarettes or cigars over the side of the ship.

Dress Code

For your safety and comfort on-board we suggest sports or flat shoes with low heels. These types of footwear will make it easier for you to walk in the outside decks and stairwells.

On our seven-night cruises we host Gala Night and the Captain’s Cocktail in honor of our guests, and we ask that you attend in formal attire: a cocktail dress or something smart for the ladies, jacket and tie for the men. For Greek night during your cruise, passengers are invited to wear blue and white attire.

Laundry

Capture special moments by taking advantage of our professional onboard photographers. Want a photo of your family outside the Parthenon? No problem. We can arrange for a photographer to accompany you ashore at any destination.

Pregnancy

For their own health and safety, ladies may travel up to their 24th week of pregnancy, provided that they are holders of a written certification for travelling ability issued by their gynaecologist. We recommend that pregnant women who have not yet completed the 12th week of their pregnancy by the date of the cruise to consult their gynaecologist.

Medical Services

We have a professional team of trained medical staff and a well-equipped medical center onboard.

You can also schedule appointments with the ship’s doctor in the event you experience an unfortunate illness.

Age Restrictions

For their own health and safety, infants under three months old are not permitted on-board. If you require a baby cot, please contact our Reservations department or your travel agency at the time of the booking, to ensure that the booked stateroom is suitable for a baby cot. We must advise you that we do not carry baby food on-board, nor do we provide a babysitting service. For more questions about travelling with your baby, please call our Guest Service Department at (+30) 216-400-9821 or by email at [email protected].

Minimum age to travel unaccompanied by an adult

You must be at least 18 years old to travel without an adult. If you are under the limited required age, an adult will need to complete a release form and will be considered responsible for you during the cruise.

Wi-Fi and Communication

WiFi

We always make arrangements so that you are always connected to your loved ones back home.

This is why when the vessel is away from shore at a certain distance, a cellular service is activated onboard, operated by an international satellite provider and the ship’s satellite network. Please be advised that satellite cellular services are considerably more expensive than local tariffs.

Rates are set and determined solely by your cell phone carrier. Celestyal and our satellite provider have no involvement in the retail rates your carrier charges for cruise ship roaming or the billing process. For more information, please contact your local service provider.

Cell Phone Service

Our ships are equipped with robust telephone service and internet access 24-7, so you can always get in touch with your loved ones or take care of any business needs. Whenever your ship has a land signal from a Greek or a foreign mobile telephone network, your phone will also have a signal, provided it is enabled to roam. Our Enhance fare includes 1 hour of free Wi-Fi per day.

Once the ship is 12 nautical miles from shore, your mobile device’s roaming service is enabled, and your mobile device will be automatically connected to the WMS Network (Satellite Connectivity). One of the following indications shall appear on your device’s screen: cellularatsea, wmsatsea, NOR-18, 901-18.

Please be advised that satellite charges are more expensive than standard local tariffs. There are no additional charges from WMS Network of Celestyal Cruises. For any queries, please contact your provider. Celestyal Cruises bears no responsibility for charges imposed while using the mobile phone satellite service coverage at sea.

Stateroom Telephones & Cost

You can use the telephone in your stateroom to make calls via the ship’s satellite. The satellite charges depend on the duration of your call and on the country from which you are calling. The reception desk on-board will provide necessary information before you make the call.

Babysitting & Children

Due to safety reasons, we are not able to provide a babysitting services.

Children’s activities

Depending on the number of children and their ages, activities will be organized daily for the children during navigation hours. Please review the daily program that will be issued on board.