Covid-19 Coronavirus Cruise Disruption Updates
Our phone lines are open!
Our Customer Care team are all working from their respective homes, and our travel specialists are also still on hand to help.
We know booking a holiday can be one of the biggest purchases in a year, but it’s also something that we all look forward to most. Your time away from the stresses of everyday life is massively important to you. So it’s important to us to make sure that we take care of you and your future travel arrangements as quickly and effectively as we can during the Covid-19 pandemic.
The situation changes daily (sometimes hourly!) and we’re doing our best to contact every single one of you that have made your travel arrangements through ourselves.
If you have called but haven’t been able to speak to us yet, please do leave a voice message – we WILL get back to you (ideally the same day!). In fact we have spoken to 100% of our customers that have contacted us.
If you’ve had a notification from your cruise line that your sailing has been cancelled, we WILL be in touch. Our agents are contacting our guests in departure date order, and also helping to make arrangements for switching your 2020 holiday to a 2021 departure. If you haven’t thought about doing this yet, then please do get in touch as 2021 spaces are filling up quickly!
Thank you so much for your continued loyalty to our family business, and your patience and kindness shown to our hard-working team.
We hope you’re all staying safe, and look forward to the days when we can return to travel without restrictions!
Phil – CEO Travel Village Group
Our latest video update:
Our A-Z of Cruise Line Updates
Latest 7 October:
Azamara has taken the decision to extend the suspension of global operations further, and re-start cruising for our ships with the 2021 Europe season. Our ships will be back in operation as per below. All cruises prior to these dates are cancelled.. Read more…
Latest 7 October:
The health and safety of our guests, crew and the communities we visit is our top priority. As we work with the CDC and others toward this shared goal, Celebrity Cruises will be extending the suspension of global operations for all sailings departing on or before November 30th, 2020, as well as our Winter 2020/21 season in Asia and Australia from December 1st, 2020 through to May 31st, 2021. Read more…
Latest 6 August:
Like all travel enthusiasts, we are eagerly anticipating the day we can return to sailing the world again and welcome our guests back aboard. Unfortunately, the constantly changing variables related to Covid-19, coupled with differing restrictions for international travel, continue to determine when and where this can happen. The uncertainty surrounding this global health crisis hinders the ability for all cruise lines to operate, and it is with deep regret that we have had to cancel all sailings through the remainder of 2020. Read more…
Latest 25 August:
After very careful consideration we do not feel it would be sensible to start sailing again this year. We will only resume sailing when it is safe to do so, when we have the approval and accreditation for our enhanced health protocols and when we are confident that our guests can travel freely to the destinations we visit. We are therefore extending our pause in operations through to 25 March 2021 for Queen Elizabeth, 18 April 2021 for Queen Mary 2 and 16 May 2021 for Queen Victoria.. Read more…
Fred. Olsen Cruise Line
Latest 29 September:
Due to the ongoing pandemic, we have cancelled Balmoral sailings up to 29 January 2021 and all Braemar departures up to 31st March 2021. Black Watch & Boudicca have left the company and itineraries will remain the same, however operate onboard Bolette and Borealis. Bolette sailings have been cancelled up to 4th March 2021 and Borealis sailings have been cancelled up to 22nd April 2021. Read more…
Latest 8 August:
Our cruise operations will gradually restart in the Mediterranean only for Schengen countries, with MSC Grandiosa starting from 16 August and MSC Magnifica starting from 29 August. UK & Irish guests with Mediterranean cruises booked from 15th August – 31st October will receive a Future Cruise Credit for 125% of their cruise fare paid due to being unable to cruise with us during this time Read more…
Norwegian Cruise Line
Latest 5 October:
As the COVID-19 pandemic continues to impact communities around the globe, we have made the decision to further suspend all voyages through to and including 30 November 2020, as well as all voyages onboard Norwegian Star, Dawn and Spirit with embarkation dates through to 31 March 2021…. Read more…
Latest 5 October:
At Oceania Cruises, the health, safety and well-being of our guests, crew and the communities we visit has always been and remains our highest priority. Given continued global efforts to combat the spread of the global COVID-19 coronavirus pandemic, we are extending our suspension of voyages to include all voyage departures aboard Marina, Riviera, Nautica, Regatta and Sirena from 1st November 2020 through 30th November 2020. Read more…
Latest 20 October:
All Caribbean cruises are cancelled for spring 2021 and all cruises from and to Southampton are cancelled until February 2021 with the exception of Arcadia and Aurora, which have already been cancelled through to the end of their spring world cruises. Read more…
Latest 26 August:
Due to the continued progression of COVID-19 and related decisions of various government, health authorities, and airlines regarding travel restrictions, Princess Cruises is extending its pause in cruise operations impacting the following voyages: All cruises sailing in and out of Australia on Majestic Princess, Regal Princess, Sapphire Princess, Sea Princess, and Sun Princess through December 12, 2020…. Read more…
Regent Seven Seas Cruises
Latest 12 Oct:
The safety, security and well-being of our guests, crew and communities we visit is our number one priority. Regent Seven Seas Cruises continues to closely monitor the COVID-19 coronavirus situation and the global health environment. With COVID-19 continuing to impact communities and ports around the globe, we have extended our voluntary temporary suspension of voyages embarking through 30 November 2020. Read more…
Latest 7 October:
At Royal Caribbean International, our guests and crew’s safety and well-being are always our top priorities. After further consulting with our partners at Cruise Lines International Association and in conjunction with the CDC, we have decided to extend the suspension of sailings for our global fleet for all sailings through November 30th, 2020 (or December 31 2020 for Australia voyages). Read more…
Latest 29 September:
I am writing to inform you that we are extending the suspension of our cruising operations up to and including 4th February 2021, for Spirit of Adventure and up to and including 7th March 2021, for Spirit of Discovery.. Read more…
Latest 29 July:
While we have suspended all current voyages with your wellbeing in mind, we understand that you may be waiting to travel once again. A common trait among all those with a passion for discovery: rough waters only strengthen our yearning to explore the authentic beauty of our planet. Silversea’s mission is to support you in travelling our beautiful world in safety, comfort and luxury and with the interest of commencing operations as soon as it will be safe to do so… Read more…